Welcome to QuickBooks Desktop
QuickBooks Desktop is committed to customer satisfaction. This policy outlines the circumstances and procedures for requesting refunds.
1. Digital Service Policy
Our business model centers on immediate delivery of digital products and services. Upon successful payment processing, you gain instant access to purchased items. Given the immediate delivery of digital content, refunds are not provided as part of our standard policy.
2. Eligible Refund Scenarios
Limited exceptions to our standard policy include:
- Accidental duplicate transactions for identical services
- Significant discrepancy between advertised and delivered product
- Unresolvable technical problems that prevent product access despite our support efforts
3. Refund Request Process
Eligible refund requests must be submitted within 72 hours of purchase.
Contact: support@qbodesktop.com with the following information:
- Transaction reference number
- Payment confirmation details
- Detailed description of the qualifying issue
Any requests submitted after the 72-hour deadline will be considered ineligible for review or action.
4. Processing Timeline
Approved refund requests will be processed within 7–10 business days from the approval date. Refunds will be credited to the original payment method used during purchase.
5. Non-Eligible Circumstances
Refund requests will be declined for the following:
- Buyer’s remorse or change of preference
- Insufficient review of product details prior to purchase
- User-related errors or failure to follow provided guidance
- Requests submitted outside the designated timeframe.
6. Customer Support
For refund inquiries or policy clarification:
- Email: support@qbodesktop.com
- Phone: +1 661 419 6983
Website: https://quickbooksdesktop.us